FREE Returns

PRECISION FIT PROMISE

Curious about our Precision Fit Promise? Put simply, we'll pay for returns (no matter how many times) until you get the right size. Just text me (Justin) on 0408 282 664 and I'll sort out the rest. 

Exclusions for our Precision Fit Promise;
- Items under $50 in Value
- Items must be returned within 30 days of ordering

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. It can take up to 5 business days to process your return. Unfortunately we cannot refund duties, taxes or shipping charges.

NOTE: Please ensure there is no cologne/perfume on all items sent back, they will not be accepted. 

 

EXCHANGES

Items over $50 can be exchanged within 30 days of the purchase date (covered under our 'Precision Fit Promise'). Orders under $50 can be exchanged within 30 days, however, return postage will be paid by the customer. 

Please text me (Justin) 0408 282 664, and I will get the ball rolling for you. 

Please ensure all items are packaged securely and will arrive back to us in their original condition. Due to hygiene reasons socks cannot be exchanged.

It can take up to 5 business days to process your return.

 

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items are received, please contact the team via hello@playerscountryclub.com.au or text me @ 0408 282 664. We will get this rectified ASAP.

If an item is damaged through misuse, abnormal use or incorrect washing practices, Players Country Club will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item.

AFTERPAY RETURNS FOR EXCHANGE

When purchasing via Afterpay, you may send your item back to our Players Country Club Team within 30 days of your original purchase for exchange of size.

It can take up to 5 business days to process your return. 

When using Afterpay, you have the options to return one or all of your items for an exchange.

It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!

If your AfterPay contract is cancelled or amended you will be charged a $10 fee.