Exchanges & Refunds
Returns & Exchanges
We want you to be happy with your PCC gear. Eligible items can be returned within 30 days of delivery for an exchange, store credit or refund.
Change of Mind & Sizing
Changed your mind or ordered the wrong size? No problem.
Items must be returned within 30 days of delivery and must be unworn, unwashed and unused, with all original tags attached and in original condition. Items showing marks, odours, pet hair or other signs of wear may not be accepted.
For standard returns and exchanges, the customer is responsible for all return and replacement shipping costs. This means that for an exchange, the customer is responsible for the cost of returning the original item to PCC and the cost of shipping the replacement item.
The exception is where Free Returns & Shipping Protection was selected and paid for at checkout. Orders covered by this service are eligible for return and exchange shipping in accordance with the terms of that protection.
Original shipping charges are non-refundable unless required under Australian Consumer Law.
Exchanges
Need another size? We’re happy to exchange eligible items where stock is available.
Unless Free Returns & Shipping Protection was purchased with the original order, the customer is responsible for freight both ways — returning the item to PCC and shipping the replacement item back to you.
As many PCC products are produced in limited quantities, we cannot guarantee that your preferred replacement size or item will remain available while your return is in transit.
If your requested replacement is unavailable, we’ll contact you to arrange an alternative, store credit or refund.
Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Original shipping charges and any Free Returns & Shipping Protection fee are non-refundable, except where required by law.
Please allow several business days for your bank or payment provider to process the refund once issued.
Sale & Final Sale Items
Items marked Final Sale are not eligible for change-of-mind returns or exchanges.
Unless specifically marked Final Sale, sale items may be returned subject to the eligibility requirements of this policy.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, contact us as soon as possible with your order number and photos of the issue.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, PCC will arrange an appropriate resolution, including applicable shipping costs.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
How to Start a Return
Contact us with your order number, the item(s) you wish to return, and whether you would prefer an exchange, store credit or refund.
Once approved, we’ll provide the appropriate return instructions.
Please do not send items back before requesting a return.
